phone.systems™ Usage Examples
phone.systems™ objects may be arranged and logically connected in an unlimited number of combinations that will fulfill all of your voice system requirements. Below are listed some basic configurations that will assist you in understanding the various components and their functionality.
For Personal Use
For Small Businesses and Groups
For Medium-Size Businesses
Incoming calls to the assigned phone number are directed to a Person object ("Mike Brown"), where the calls are forwarded to the configured contact numbers ("Office" and "Mobile") in the defined sequence. If the call is not answered, then that call is directed to voice mail. The caller leaves a message that is sent to specified e-mail address.
In the above example, this Person object is configured for the following logic:
- On receiving an incoming call, first ring Mike’s office phone for 30 seconds.
- If the office phone is not answered (or the line is busy), then ring Mike’s mobile phone for 30 seconds.
- If there is still no answer, then forward the call to voice mail.
Note that the ring sequences and the number of seconds that each designated phone number should ring are configurable.
Incoming calls to multiple phone numbers are directed to the Voice Menu object, and a previously recorded custom message is played. This message serves to provide the caller with further options regarding the routing of their call via extension numbers.
Typically, this Voice Menu is used to forward calls to a Person or Voicemail object. An example of recorded message for such an object would be “Press 1 for Mike, 2 for Pete”. If neither Mike nor Pete answer the call within the defined timeouts, then that call is sent to voice mail.
phone.systems™ objects may be simply added and configured to meet your evolving needs and business functions. The Voice Menu object may used to direct phone calls to various departments and personnel (both inside your offices and at remote locations), and the Queue object is used to place incoming calls in a queue and distribute those call to agents.
In the phone.systems™ scenario shown below, multiple phone numbers are directed to a Voice Menu object functioning as the main switchboard. Calls are then forwarded to either a Queue object representing the sales department, or a secondary Voice Menu for directing technical support calls. Calls to the sales department are distributed to the various queue members (or agents), while calls to the support department are forwarded to the support staff (Mike or Pete) according to the extension number entered by the caller.