Transferring Calls Using phone.systems™


phone.systems™ allows you to transfer calls anywhere within the PBX system such as to another employee, to the operator or to queue attendants, even if they are in different locations. Both “blind” and “attended” transfers are supported, allowing you to transfer the call with or without first speaking to the person to whom the call will be transferred.

The phone.systems™ call transfer feature is available for connected SIP devices, PSTN and mobile phones, VoIP (ITSP) as well as the phone.systems™ Mobile Application, and uses assigned Internal Numbers for call transfers.

Blind Transfers

 

Blind transfers are used if the call should be transferred without first speaking with the person to whom the call will be forwarded. These transfers are achieved by pressing *1 on the phone keypad, or by using the transfer (xfer) button if available on an IP or soft phone.

 

  • If a transfer (xfer) button is available, answer the incoming call, press the transfer button, enter the required Internal Number (extension) and the call is immediately transferred.
  • If a transfer button is not available, answer the incoming call, enter *1 on the dial pad and then enter the Internal Number (extension) when prompted. The call will then be transferred. Note that the Internal Number should be entered immediately after the transfer prompt.

 

While the call is being transferred, on-hold music is played to the caller. Once that call has been answered, the call is automatically disconnected from the person who originally answered that call.

Attended Transfers

Attended transfers are used if the call should be transferred only after first speaking with the person to whom the call will be forwarded. These transfers are achieved by pressing *2 on the phone keypad, or by using the transfer (xfer) button if available on an IP or soft phone.

  • If a transfer (xfer) button is available, answer the incoming call, put that call on hold, call the required Internal Number (extension) on a second line, speak with the person to whom the call is to be transferred, press the transfer button and the call is immediately transferred. Note that the call may have to be manually disconnected from the first line if your device does not do this automatically.
  • If a transfer button is not available, answer the incoming call, enter *2 on the dial pad and then enter the required Internal Number (extension) when prompted. Once the call has been answered and you have spoken with the person to whom the call is to be transferred, simply hang up and the call will automatically be established between the caller and the required extension.

 

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