Time Router, sometimes called Time-of-Day Routing, intelligently forwards calls based on the calendar and clock. For example, users can tell the system to forward to mobile before and after work hours Monday to Friday. Otherwise, all calls go to the desktop.
Time routing not only helps users schedule calls for optimal availability, but also assists businesses operating within different time zones. A business with global customers could configure their extensions to route to one of three call centers for round-the-clock support, transitioning between each based on its hours of operation.
Caller ID Routing
Based on the location of the caller, users can forward calls to specific employees, menus, or departments. For example, global companies may want to connect callers with agents local to that country. Similarly, known callers might travel through a different call flow to improve usability.